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General Terms and Conditions

SCOPE OF APPLICATION AND PARTIES TO THE AGREEMENT

1.1. These general terms and conditions regulate the business relationship between UB Logistics d.o.o., with its registered office at Borštnikova Street 27, 2000 Maribor, VAT ID: SI27272788, REGON: 6312713000 (hereinafter referred to as “the seller” or UB Logistics d.o.o.) and the buyer (hereinafter referred to as “the buyer”). They apply when entering into a distance sales contract (online sales) with both consumers and legal entities or entrepreneurs. A consumer is a natural person who purchases products for purposes not related to their professional or business activity. The general online sales conditions of UB Logistics d.o.o., published on the website www.easy-market.eu (hereinafter referred to as the “online store”), form an integral part of any sales contract concluded in this manner between the seller and the buyer.

1.2. Through the online store, UB Logistics d.o.o. offers visitors the opportunity to purchase products available in the store. Additionally, UB Logistics d.o.o. provides visitors with product information, promotional and sales offers, general and technical information, as well as advisory and visual content. The seller reserves the right to errors in product descriptions and images and explicitly excludes and limits its liability to the maximum extent permissible for damages resulting from such errors. UB Logistics d.o.o. sells its products exclusively on the domain www.easy-market.eu. In case of theft of name, trademark, or form on other domains where UB Logistics d.o.o. has no reserved rights, the seller is not liable for purchases or any resulting damages.

1.3. These general terms and conditions govern the contractual details between the seller and the buyer (product purchase conditions and methods, payment/authorization conditions, delivery, liability limitations, complaints, etc.) and contain important information for consumers. Information on data protection and privacy can be found in the Privacy Policy. The buyer can familiarize themselves with these general terms and conditions when placing an order through the links in the online store, save them to their computer, or print them.

1.4. By confirming the order in the online store, the buyer declares that they have read and understood the content of these general terms and conditions and accepts them as an integral part of the sales contract. Any additional or different arrangements between the seller and the buyer take precedence over the provisions of these general terms and conditions.

REGISTRATION

2.1. The buyer can purchase products on the UB Logistics d.o.o. website either as a registered user or as a guest. If the buyer makes a purchase as a registered user, this offers additional options, including:

  • Faster order placement and payment
  • Checking order status
  • Viewing past orders
  • Changing user account details
  • Changing passwords
  • Providing additional delivery addresses.

2.2. If the buyer, as a consumer, wants to make a purchase as a “Registered User,” they can select the “Login and Registration” link on the homepage www.easy-market.eu or during the purchase process. If the buyer has previously registered, they enter their username and password and click “Login.” If it’s the first login and they wish to register, they must complete the registration form. In the “New User” section, they click “Create User Account,” enter their personal information, and confirm the entry by clicking “Register.” If the information entered is correct, they will receive an email with a registration confirmation link, which must be clicked. The buyer can access their account and information at any time using the email and password. The seller is not responsible for issues with the buyer’s email account or the functioning of spam filters. If the buyer is a legal entity or entrepreneur, the system will request additional details (REGON number, VAT number, company name, registered office address) during registration. The seller automatically issues an invoice for legal entities and entrepreneurs to the company. The buyer is responsible for protecting the confidentiality of their user account—username, password, and other personal information—and for access to their computer. As a registered user, they take responsibility for all actions performed under their username and password.

2.3. If the buyer wants to make a purchase as a “Guest,” meaning without creating an account, after selecting a product and adding it to the cart, they complete the purchase by clicking “Complete Purchase” and then selecting the “Guest Purchase” option. In this case, the buyer must provide the information necessary for the contract and delivery, but this does not create a user account.

ORDER PROCESS

3.1. The buyer places the products they wish to purchase in the online store’s cart. The buyer can place products in the cart without obligations and can review, edit, or delete their cart entries at any time before submitting a binding order, using the available tools and instructions during the ordering process.

3.2. The buyer orders the selected products by entering all the required data in the order form. The buyer submits the order and thus confirms their product selection in the cart by clicking the “Order (obligation to pay)” button at the end of the ordering process. This submitted order is irrevocable and expresses the buyer’s intention to purchase. If paying by bank transfer, the buyer’s order is valid for three (3) days from the date the order was placed (from clicking the “Order (obligation to pay)” button). If the full amount of the order (the order amount and costs) is not received in the seller’s bank account within this period, it is considered that the buyer has canceled the order, and the contract has not been concluded. In this case, the seller is not obliged to deliver the ordered products. If the seller receives the order amount in their bank account later and the ordered products are still available, they may fulfill the contract but are not obliged to do so. If the product is no longer available, the seller will refund the buyer the received payment within a maximum of 14 days from the date of receiving the payment.

3.3. After placing the order, the buyer will receive an automatic email notification confirming the receipt of the order (order confirmation). This automatic order confirmation documents that UB Logistics d.o.o. has received the order and contains all the legally required information.

CONCLUSION OF THE SALES CONTRACT

4.1. The sales contract between the buyer and the seller is concluded when the seller accepts the buyer’s order by sending an email to the buyer about the status of their order, titled “Order Confirmation” (except in cases specified in section 4.2 below). As this is an automated message, the seller reserves the right to reject the conclusion of the sales contract within 7 (seven) days of sending the “Order Confirmation” if the product price displayed in the online store or in the order confirmation contains an obvious error, or if there is any other obvious error or mistake in displaying the price or product description due to a system and/or human error.

4.2. If the buyer has selected “credit card or PayPal” as the payment method, the sales contract is concluded upon successful authorization (as detailed in section 5.2 below), even if the seller has not yet accepted or confirmed the order as described in the previous section. Even in the case of credit card or PayPal payments, the seller has the right to withdraw from the concluded sales contract within 7 days of the authorization, as outlined in section 4.1 above.

4.3. The seller stores the “Order Confirmation” sent to the buyer for up to six (6) months after the expiration of the product’s warranty period; if no warranty card was issued for the product, for up to six (6) months from the delivery of the goods. Upon a justified request from the buyer, the seller will resend the email with the “Order Confirmation.”

4.4. The seller does not store the concluded sales contracts, and their content is not available to the buyer. The contract may be concluded in English or Slovenian.

4.5. The buyer is the person whose data was provided when placing the order. Changes to the buyer’s data are not possible after the order is placed. The buyer is responsible for verifying the accuracy of the data before placing the order. Complaints regarding invoice accuracy will not be considered after the fact.

PRICES AND PAYMENT TERMS

5.1. The prices of the products listed in the online store are expressed in euros, including VAT, and are only valid for purchases made through the online store. The final price may be increased by delivery costs. The delivery costs are displayed to the buyer in connection with the respective order in the online store before the order is placed. For orders under EUR 50, delivery costs will apply. For orders valued at EUR 50 and above, delivery is free, regardless of whether all products are delivered at once or in multiple shipments. If paid delivery is carried out in several shipments, the seller charges delivery costs only once.

5.2. The buyer can choose the following payment methods:

  • Bank transfer (UPN) / general transfer based on the offer (at the post office, bank, or via online banking),
  • Payment via PayPal,
  • Credit and/or debit card payment,
  • Cash on delivery.

For credit card payments, the seller will obtain confirmation (authorization) from the card issuer, enabling the payment transaction to be carried out. Credit card payments are processed through the Bankart payment system, which is secured by the highest security standards for card payments. The order processing begins when the payment is visible in the seller’s bank account. After payment is made, it usually takes one to two business days (Monday to Friday) for the payment to appear in the seller’s bank account, after which the goods will be packed and shipped to the buyer.

5.3. Refunds will be made by the seller to the buyer’s bank account (in the case of bank transfer), to the buyer’s PayPal account (in the case of PayPal payment), or to the credit card account (in the case of credit card payment).

5.4. The seller has the right to send the buyer an invoice in electronic form, which is available for download as a PDF document. The seller will inform the buyer of this by email.

5.5. Payments are only accepted from bank accounts within the European Union (EU).

DELIVERY TERMS

6.1. Goods are usually delivered within 5-7 business days from the conclusion of the contract (Saturdays, Sundays, and public holidays are not considered business days), or in the case of bank transfer payments, from the day the seller receives the payment and it becomes visible in their account. Once the goods are handed over to the courier company, the buyer will receive an email confirming the shipment and all necessary information about the shipment status, and, if available, a tracking link from the shipping service provider. The specified time applies to deliveries across Europe.

6.2. Unless otherwise agreed, the goods will be delivered to the delivery address specified in the order. Ordered products are delivered to the entrance of the residential building. In the case of a multi-family building, delivery is made to the entrance of the building, not to the floor where the buyer is located. Access to the entrance must be free; otherwise, delivery will be made to the nearest accessible point.

6.3. Delivery is carried out only within Europe.

6.4. The seller reserves the right to partial deliveries if the buyer has ordered multiple products.

6.5. Upon delivery, the buyer receives all the accompanying documents for the product (warranty card, user manuals, declaration of conformity), the original invoice, and the delivery receipt, which must be signed unless there are grounds for a complaint (see section 7.1). By signing the delivery receipt, the buyer declares that they have inspected the shipment and determined that the received products do not have any visible external damage. If the buyer, being a consumer, is not present at the delivery of the goods, it is assumed that the goods were delivered to the buyer’s authorized representative, provided that the delivery receipt is signed by an adult member of the buyer’s household who provides their name and surname on the receipt.

6.6. If the seller cannot meet the binding delivery deadline due to reasons beyond their control (e.g., force majeure, loss of goods during transport), they will inform the buyer and may agree on a new delivery deadline, which will not exceed 30 days from the original deadline. If the new delivery date is unacceptable to the buyer, they have the right to withdraw from the sales contract, and the seller will refund the received payments within 14 days of receiving the notice of withdrawal. If, for reasons beyond the seller’s control, a new delivery date cannot be offered because the goods are unavailable, the seller may withdraw from the sales contract and refund the buyer the received payments within 14 days of sending the notice of withdrawal from the contract.

6.7. The provisions of sections 6.1-6.6 above do not affect other statutory rights of the contract parties, particularly the consumer’s right to unilaterally withdraw from the contract and rights under the warranty.

6.8. Shipping Costs and Free Delivery
We understand that shipping costs may be a factor when ordering online. We work with various logistics partners to provide optimal shipping prices and free delivery for all orders over 80 EUR. We reserve the right to change or supplement these delivery prices. Any changes will be communicated by updating the “Last Updated” date in this shipping and delivery policy.

6.9. Delivery Time
We work with various logistics partners to ensure the fast and reliable delivery of your package. Here are the expected delivery times for individual logistics partners. We reserve the right to change or adjust the expected delivery time. Any changes will be communicated by updating the “Last Updated” date in this delivery and shipping policy.

REPORTING DEFECTS AND COMPLAINTS

7.1. The buyer is obliged to check the condition of the shipment (package) in a customary manner upon delivery and has the right to refuse acceptance of a damaged package.

7.2. Later complaints regarding visible product defects or shortages in delivered quantities must be reported by the buyer, if they are a legal entity or entrepreneur, immediately, and if they are a consumer, within 2 months from the day the defect was discovered.

7.3. The buyer’s complaint must include a brief description of the defect or shortage, the order or invoice number, and be sent in writing to the email address: info@easy-market.eu or by mail to UB Logistics d.o.o., Bezenškova Street 80, 2000 Maribor. If the complaint is justified, the buyer may request a replacement or repair of the product, a refund of all payments made within 14 days (provided the product is returned to the seller), or a partial reduction of the price (while keeping the product). The buyer is obliged to return the defective product to the seller in its intact original packaging, with all included parts and documents. If the defective product is of such size or weight that postal shipping is difficult, the buyer must agree with the seller on the method of product pickup at the buyer’s address. If the buyer’s complaint is justified and product replacement is possible, the seller will deliver the new product to the buyer at their own expense and simultaneously collect the defective product in its intact original packaging, with all included parts and documents.

7.4. If a product covered by the seller’s warranty is not functioning properly, the buyer (even if not a consumer) asserts their rights in accordance with the terms of the warranty card.

BUYER’S RIGHT TO UNILATERAL WITHDRAWAL FROM THE SALES CONTRACT

In accordance with consumer protection law, a buyer who is a consumer has the right to unilaterally withdraw from a distance contract (in the online store).

8.1. RIGHT OF WITHDRAWAL FROM THE SALES CONTRACT
The buyer has the right to inform the seller within 14 days that they are withdrawing from the sales contract without giving any reason. The withdrawal period is 14 days from the day the buyer or a third party authorized by the buyer, not the carrier, takes possession of the purchased product (or the last element in the case of partial deliveries). This period is counted from the date the receipt of goods is signed.

To exercise this right, the buyer must clearly and unambiguously notify the seller before the withdrawal period expires in the following manner: The buyer must notify the seller in writing of their withdrawal from the contract by completing a withdrawal form or by submitting another clear statement expressing the desire to withdraw from the contract. The buyer must send the form or statement to the email address: info@easy-market.eu or by mail to UB Logistics d.o.o., Borštnikova Street 27, 2000 Maribor. The withdrawal form can be downloaded [here]. The withdrawal form or statement must include the following information: the buyer’s name, address, and email (if applicable), and a clear statement from the buyer (e.g., “I/we hereby withdraw from the sales contract for the following goods _, ordered on _, received on __” as well as the place, date, and signature of the consumer). The sales contract is terminated upon the receipt of the written notice by the seller. After receiving the notice, the seller will send the buyer an email confirmation of the receipt of the withdrawal notice.

8.2. EFFECTS OF UNILATERAL WITHDRAWAL FROM THE CONTRACT
In the event of unilateral withdrawal from the contract, the seller will refund all received payments, including product shipping costs, except for additional costs incurred due to the buyer’s express choice of a delivery method different from the cheapest standard method offered by the seller. The refund will be made using the same payment methods used by the buyer unless explicitly agreed otherwise. The buyer will not bear any costs related to this transaction. The seller will withhold the refund until the returned goods are received or until the buyer provides reliable proof of having sent the goods back to the seller. The buyer must return the goods without undue delay, no later than 14 days from notifying the seller of their decision to withdraw from the contract. The buyer returns the goods at their own expense to the seller’s branch: UB Logistics d.o.o., Bezenškova Street 80, 2000 Maribor, unless the seller offers the option of collecting the returned goods from the buyer. The condition for exercising the right to return the goods is that the buyer returns the goods in their original condition, i.e., complete and undamaged, in the original and intact packaging, with all included parts and documents; no mark indicating that the product has been used or damaged may be removed or damaged. The seller will inspect the returned goods upon receipt to determine whether they are in the condition in which they were issued to the buyer. If this condition is not met, the seller may refuse the return of the goods. The buyer is responsible for any reduction in the value of the goods resulting from actions that were not necessary to determine the nature, properties, and functionality of the goods. The cost of returning the goods to the seller is borne by the buyer unless the seller offers the option of collecting the returned goods from the buyer. If the goods are not sent to the seller within 14 days, it is considered that the buyer has canceled their statement of unilateral withdrawal from the contract, and the seller is not obliged to refund the received payments.

8.3. EXCLUSION OF THE RIGHT TO UNILATERAL WITHDRAWAL FROM THE CONTRACT
In accordance with consumer protection law, the buyer

does not have the right to unilaterally withdraw from the contract if the subject of the contract is goods manufactured in accordance with the buyer’s precise instructions or are clearly customized to the buyer’s needs. Goods manufactured according to the buyer’s exact instructions are goods that are not manufactured in advance but based on the buyer’s personal choice or decision.

CONSUMER DISPUTE RESOLUTION INFORMATION

9.1. The seller informs the buyer that they do not recognize any entity authorized for out-of-court consumer dispute resolution as competent to resolve consumer disputes that may arise between the buyer and the seller in accordance with the law. If the buyer wishes to submit a complaint to a third party authorized to assist in resolving complaints from dissatisfied consumers in the EU, additional information is available at the following link: https://ec.europa.eu/consumers/odr. This platform serves as a contact point for out-of-court dispute resolution regarding contractual obligations arising from distance contracts.

PERSONAL DATA PROTECTION

Personal data provided by customers are voluntary and are collected and processed in accordance with data protection regulations. Information containing details on how customer data is handled is available in the “Privacy Policy” section.

FINAL PROVISIONS

UB Logistics d.o.o. reserves the right to change these General Terms and Conditions without prior notice. Changes to the General Terms and Conditions are published on the website www.easy-market.eu and come into effect on the date specified in the notice of change. The buyer is bound by the General Terms and Conditions in effect on the day of placing an order in the online store.

CONTACT

All information, praise, comments, complaints, and other information can be directed to the seller at:

  • Address: UB Logistics d.o.o., Borštnikova Street 27, 2000 Maribor
  • Email address: info@easy-market.eu
  • Customer service email (24/7): info@easy-market.eu.